Data Protection Regulations
The protection of your privacy is of utmost importance to us. Therefore, we inform you in this privacy policy about the collection and use of your data.
Your personal data is collected and processed in compliance with the applicable data protection regulations, in particular the General Data Protection Regulation (GDPR). These regulations describe how and for what purpose your data is collected and used, what options you have in connection with personal data and our obligation to protect this data.
If you wish to object to the collection, processing or use of your data by us in accordance with these data protection regulations as a whole or for individual measures, you can address your objection to the person responsible.
If you have any questions regarding this privacy policy or requests for information, please contact the company at: Metcalfe North East Limited. Sandgate Industrial Est, Mainsforth Terrace, Hartlepool TS25 1UB

Information collection
a. Consent reservation/legal basis of processing: In principle, any collection, use and transmission of information that personally identifies you or allows us to contact you ("Personal Information") through our products is subject to your prior, express consent.
Art. 6 para. 1 s. 1 a) GDPR serves our company as the legal basis for processing transactions in which we obtain consent for a specific processing purpose. If the processing of personal data is necessary for the performance of a contract to which the data subject is a party, as is the case, for example, with processing operations necessary for the delivery of goods or the provision of other services or consideration, the processing is based on Art. 6 para. 1 sentence 1 b) GDPR. The same applies to such processing processes that are necessary to carry out pre-contractual measures, for example in cases of enquiries about our products or services. If our company is subject to a legal obligation which requires the processing of personal data, for example to fulfil tax obligations, the processing is based on Art. 6 Para. 1 S. 1 c) GDPR. Ultimately, processing operations could be based on Art. 6 para. 1 p. 1 f) GDPR. Processing operations which are not covered by any of the aforementioned legal bases are based on this legal basis if processing is necessary to safeguard a legitimate interest of our company or a third party, provided that the interests, fundamental rights and freedoms of the data subject do not prevail.
b. Necessity of recording: Typically, this information is required when you use our services, so that we can contact you. To this end, we may ask you to provide information, including your name and e-mail address.
c. Anonymous usage: Even if you do not wish to register personal data, you can still contact us telephone.

Integration of third-party services
Some web site apps give users access to features and information from third parties, including without limitation Facebook ("Third Party Services"). Please note that Metcalfe North East Limited is not responsible for the privacy practices or the content of such services or the way they collect information. Access to third-party services and features requires an account and verification. Access to third-party services is governed by the privacy policies of those third parties.

  1. Facebook:
    Our products include features of the social network
    A social network is an Internet-based social meeting place, an online community that usually enables users to communicate with each other and interact in virtual space. A social network can serve as a platform for the exchange of opinions and experiences or enables the Internet community to provide personal or company-related information. Facebook enables social network users to create private profiles, upload photos and network via friendship requests, among other things.
    Facebook is operated by Facebook, Inc, 1 Hacker Way, Menlo Park, CA 94025, USA. The entity responsible for the processing of personal data if a data subject lives outside the USA or Canada is Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.
    Each time a function on which a Facebook component (Facebook plug-in) is integrated, the Internet browser on the person's information technology system is automatically prompted by the respective Facebook component to download a representation of the corresponding Facebook component from Facebook. An overview of all Facebook plug-ins can be found at part of this technical process, Facebook is informed about which function is used by the person concerned.
    This information is collected by the Facebook component and assigned by Facebook to the respective Facebook account of the person concerned. If the person concerned clicks one of the Facebook buttons integrated on our website, for example the "Like" button, or the person concerned makes a comment, Facebook assigns this information to the personal Facebook user account of the person concerned and stores this personal data.
    If the person concerned does not want this information to be transmitted to Facebook, they can prevent it from being transmitted by logging out of their Facebook account. The data policy published by Facebook, which is available at, provides information about the collection, processing and use of personal data by Facebook. It also explains what setting options Facebook offers to protect the privacy of the person concerned. In addition, various applications are available that make it possible to suppress data transmission to Facebook. Such applications can be used by the person concerned to suppress data transmission to Facebook.

Usage and transmission of information
a. Purpose of use: Metcalfe North East Limited uses the information collected to establish, execute and process contractual relationships and to process the related payments. Some information may also be used to improve our services and products, provided your prior express consent has been obtained.
b. Transmission to third parties: In principle, we only use your personal data within our company.
In the event that we outsource certain parts of data processing ("order processing"), we contractually oblige contractors to use personal data only in accordance with the requirements of data protection laws and to ensure the protection of the rights of the data subject.
Metcalfe North East Limited reserves the right to provide customer information to affiliates, partners, or other third parties.
However, these contractually bound partners or third parties may use the customer information only to perform or complete necessary transactions or functions related to Metcalfe North East Limited contracts or products.
Any transactions and the performance of such functions by third parties must comply with the guidelines of these data protection provisions and the applicable law, in particular the GDPR.
Whenever information is transferred from Metcalfe North East Limited, the party receiving the information must ensure adequate data protection in accordance with Directive 95/46/EC.
c. Prosecution: In individual cases, Metcalfe North east Limited may make data collected available to the relevant investigative authorities for the purposes of criminal prosecution, security, the fulfilment of the legal tasks of the Office for the Protection of the Constitution, and the enforcement of intellectual property rights.
d. Subject to approval; no sale of data: Metcalfe North East Limited will not disclose any personal information to any third parties other than those listed above without Metcalfe North East Limited 's prior consent. In particular, Metcalfe North East Limited does not sell data from customers or users of its websites.

The usage of "cookies“
a. Use of cookies: We use so-called session cookies to optimize your online experience. A session cookie is a small text file that is sent by the respective servers when you visit a website and stored temporarily on your hard drive. This file as such contains a so-called session ID, with which you can assign various requests of your browser to the common session. They are used, for example, to quickly re-load images and text stored on our site while browsing.
We also use persistent cookies (also small text files that are stored on your terminal device) to a small extent, which remain on your device and enable us to recognize your browser the next time you visit. These cookies are stored on your hard drive and are deleted automatically after a specified time. Their life span is 1 month to 10 years. This enables us to present our services to you in a more user-friendly, effective and secure manner and, for example, to display information on the website that is specifically tailored to your interests.

Our legitimate interest in the use of cookies pursuant to Art. 6 para. 1 sentence 1 f) GDPR is to make our website more user-friendly, effective and secure.

The following data and information are stored in the cookies:

- language settings

- entered search terms

- information on the number of visits to our website and use of individual functions of our website.

When the cookie is activated, it is assigned an identification number and your personal data is not assigned to this identification number. Your name, IP address or similar data that would enable the cookie to be assigned to you will not be inserted in the cookie. Based on the cookie technology, we only receive pseudonymous information, for example about which pages of our site you have been visiting, which images you have been viewing, etc. We do not collect any personal data from you.

  1. Sensitive data: Our website does not use cookies to collect personal information on your computer that was not sent as a cookie the first time you visited the website.
  2. Blocking cookies: You can manage the use of cookies yourself or block them completely by configuring your browser accordingly. For example, you can set your browser so that you are informed in advance about the setting of cookies and can decide in individual cases whether you want to exclude the acceptance of cookies for certain cases or in general, or whether cookies are completely prevented. The steps for changing these settings may vary depending on your operating system and browser.

Data Security
We make every effort to ensure the security of your data in accordance with the applicable data protection laws and our technical possibilities.
Your personal data will be transmitted encrypted but point out that data transmission over the Internet by e-mail can have security gaps. A complete protection of data against access by third parties is not possible.
To secure your data, we maintain technical and organisational security measures in accordance with Art. 32 GDPR, which we constantly improve to the state of the art.
Furthermore, we do not guarantee that our offer will be available at certain times; disruptions, interruptions or failures cannot be ruled out. The servers we use are regularly and carefully secured.

Storage time
We process and store personal data of the data subject only for the period necessary to achieve the storage purpose or insofar as this has been provided for by the European Directive and Ordinance Giver or another legislator in laws or regulations to which we are subject.
If the storage purpose ceases to apply or if a storage period prescribed by the European Directive and Regulation Giver or another competent legislator expires, the personal data is routinely blocked or deleted in accordance with the statutory provisions.

Your rights
According to the applicable laws, you have various rights regarding your personal data. If you wish to assert these rights, please send your request by e-mail or by post to the above address, clearly identifying yourself. Below you will find an overview of your rights.

Right to confirmation and information
You have the right to receive confirmation from us at any time as to whether personal data relating to you is being processed. If this is the case, you have the right to request from us free of charge information about the personal data stored about you together with a copy of this data. Furthermore, there is a right to the following information: a. the processing purposes;

a the categories of personal data to be processed;

  1. the recipients or categories of recipients to whom the personal data have been or are still being disclosed, in particular recipients in third countries or international organisations;
  2. if possible, the planned duration for which the personal data will be stored or, if this is not possible, the criteria for determining this duration;
  • the existence of a right to have your personal data concerning you rectified or deleted or to have the data controller restrict or object to such processing;
  1. the existence of a right of appeal to a supervisory authority;
  2. if the personal data is not collected from you, all available information about the origin of the data;
  3. the existence of automated decision-making, including profiling in accordance with Article 22(1) and (4) GDPR and, at least in these cases, meaningful information on the logic involved and the scope and intended effects of such processing for you.

If personal data are transferred to a third country or an international organisation, you have the right to be informed of the appropriate guarantees in accordance with Art. 46 GDPR in connection with the transfer.

Right to correction
You have the right to request us to correct any inaccurate personal data concerning you without delay. Taking into account the purposes of the processing, you have the right to request the completion of incomplete personal data, also by means of a supplementary declaration.

Right to deletion
Pursuant to Art. 17 para. 1 GDPR, you have the right to demand that we delete personal data relating to you without delay and we are obliged to delete personal data without delay if one of the following reasons applies:

  1. The personal data are no longer necessary for the purposes for which they were collected or otherwise processed.
  2. You revoke your consent on which the processing was based pursuant to Art. 6 para. 1 sentence 1 a) GDPR or Art. 9 para. 2 a) GDPR and there is no other legal basis for processing.
  3. You file an objection to the processing pursuant to Art. 21 para. 1 GDPR and there are no overriding legitimate grounds for processing, or you file an objection to the processing pursuant to Art. 21 para. 2 GDPR.
  4. The personal data have been processed unlawfully.
  5. The deletion of personal data is necessary to fulfil a legal obligation under European Union law or the law of the Member States to which we are subject.
  6. The personal data was collected in relation to information society services offered pursuant to Art. 8 para. 1 GDPR.
  7. If we have made the personal data public and we are obliged to delete them in accordance with Art. 17 para. 1 GDPR, we will take appropriate measures, including technical measures, taking into account the available technology and the implementation costs, to inform those responsible for data processing who process the personal data that you have requested the deletion of all links to this personal data or of copies or replications of this personal data.

Right to limitation of processing
You have the right to request us to restrict processing if one of the following conditions applies:

  1. the accuracy of the personal data is disputed by you for a period that enables us to verify the accuracy of the personal data;
  2. the processing is unlawful and you have refused the deletion of the personal data and have instead requested a restriction on the use of the personal data;
  3. we no longer need the personal data for the purposes of processing, but you do need the data to assert, exercise or defend legal claims; or
  4. you have filed an objection to the processing pursuant to Art. 21 para. 1 GDPR, as long as it is not yet clear whether the justified reasons of our company outweigh yours.

Right to data transferability
You have the right to receive the personal data concerning you that you have provided to us in a structured, current and machine-readable format, and you have the right to transmit this data to another person in charge without our interference, provided that

  1. processing is based on consent pursuant to Art. 6 para. 1 sentence 1 a) GDPR or Art. 9 para. 2 a) GDPR or on a contract pursuant to Art. 6 para. 1 sentence 1 b) GDPR and
  2. processing is carried out using automated methods.

When exercising your right to data transferability under paragraph 1, you have the right to request that the personal data be transferred directly to another data controller by us, insofar as this is technically feasible.

Right to object
You have the right to object at any time, for reasons arising from your particular situation, to the processing of personal data concerning you on the basis of Art. 6 para. 1 sentence 1 e) or f) GDPR; this also applies to profiling based on these terms. We no longer process personal data unless we can prove compelling grounds for processing that outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.
If we process personal data for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for the purpose of such advertising; this also applies to profiling, insofar as it is associated with such direct marketing purposes.
You have the right to object for reasons arising from your particular situation to the processing of personal data concerning you, which is carried out for scientific or historical research purposes or for statistical purposes in accordance with Art. 89 para. 1 GDPR, unless the processing is necessary for the fulfilment of a task in the public interest.

Right of revocation
You have the right to revoke your consent to the processing of personal data at any time.

Right of appeal to a supervisory authority
You have the right of appeal to a supervisory authority, in particular in the Member State where you are staying, working or suspected of having infringed the law, if you believe that the processing of personal data concerning you is unlawful.

Changes to this Privacy Policy
Metcalfe North East Limited reserves the right to change, update, or modify this Privacy Policy at any time without notice by posting such changes, updates, or modifications on the website. Metcalfe North East Limited may also, in its sole discretion, distribute such notices through its products and services. Any such change, update or modification shall be effective immediately upon posting it on the website. Metcalfe North East Limited recommends that you read this Statement periodically to keep up to date with the measures taken to protect your personal information.

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